Delivery + Returns
Orders:
- Orders may take up to three (3) business days to process and ship.
- All orders require a 21 and older adult signature.
- All sales will appear as TAKO GLASS on your billing statement.
- Once your package is shipped and handed to the carrier (USPS, UPS, FedEx, DHL, etc.), Tako Glass no longer has any control of that package, its shipping speed, destination, etc. For any issues, delays, or questions, please check your tracking information and contact the carrier directly. If that fails, send us an email and we’ll help as best we can.
- Free shipping on orders over $50.
Return Policy:
Tako Glass has a 30 day return policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds may take several days to process, depending on banking restrictions outside our control.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at info@takoglass.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@takoglass.com and send your item to:
2271 S 3rd Ave Sequim, WA 98382 United States
Shipping
To return your product, you should mail the item to:
2271 S 3rd Ave Sequim, WA 98382 United States
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
